What is Joya? JOYA is an experience-driven gifting platform designed to help people celebrate meaningful moments with ease, confidence, and a socially engaging touch. How do I use the JOYA? Simply sign in to browse the gift list, choose the suitable gift, and complete the checkout and payment. After purchase, your orders will appear on the home screen,
where you can rate your experience and share it.
How can I send a Moment or a gift ?
1. Log in to JOYA Can I send a gift to someone not registred in the app?
Yes, the link will be created that you can share with them to view the gift after logging in.
Can the recipient view the gift without creating an account?
No, the recipient must create an account or sign in to JOYA in order to view the gift.
How do I receive a moment or a gift?
Tap the gift link you received or the in-app notification,View the gift details,Tap Redeem
What types of gifts are available on JOYA?
JOYA offers shopping vouchers and a variety of curated experiences from different merchants.
Do I need to download the JOYA app to receive a gift?
Yes, the JOYA app must be installed to receive the gift.
How is my account verified?
Your mobile number and email address are verified using a One-Time Password (OTP).
What should I do if I don’t receive the verification code?
Please make sure your mobile number or email address is correct, then request the code again.If the issue persists,
please contact customer support.
Can I change the details after the order?
The customer is responsible for ensuring the accuracy of the order details before completing
the purchase and the store shall not be responsible for any errors resulting from incorrect information provided by the customer.
How can I use the voucher?
You can check the terms and conditions for each voucher.
2. Select your location and the delivery location
3. Browse gifts or moments
4. Choose the gift you want to send
5. Select the recipient (registered or unregistered user)
6. Complete the payment process
7. Tap Send
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